This advanced course focuses on communication in the context of information flow, control & decision-making exclusively designed for the Managers.
By attending this course one will discover the key secrets of fundamental relationship between communication & control. Just like finance ensures the smooth running of a team or organization by organizing the flow of money, advanced communication skills organize the flow of information throughout the organization.
What Will You Learn?
• Build agile teams that can rapidly respond to change.
• Improve awareness; think more clearly and communicate more concisely
• Make better decisions faster
• Use communication skills to create better plans
• How to communicate with people
• Use communication skills to improve implementation & performance
• Learn fast and more effectively
• Communicate with clarity and confidence
Business License, Registration, Permission, Certificate and ...Business
Communication is what we are doing all the time. It assumes ...Business
This course will show the way how to lead existing business ...Business
Participants will be familiar with challenges to receive ...Business
Ridwanul Karim Chowdhury
Certified NLP Practitioner, Professional Trainer & Development Analyst
Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.
Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.
As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.
Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.