Customer service is of vital importance to any organization. Allemployees, particularly those who come in direct contact withcustomers whether face-to-face, over the telephone or even in writingneed to have a thorough understanding of customer psychology.The importance of 'Customer Service' cannot be overemphasized, as itis one of the cornerstones of the long-term success & growth of anycommercial enterprise.
Whether new, junior, or senior staff; all members of the organizationshould undergo customer service training from time to time.
Their customer service skills should be sharpened every now & thenso that their customers are satisfied with the services they provide aswell as to win new customers through referrals.
The purpose is to keep winning new customers and have allcustomers coming back for more.
The Make A Difference Bangladesh Customer Service Certification providesthe foundation for quality customer service and focuses on building life-longcustomer relationships strategies.
Attendees to this training will learn to manage all kinds of customers to thecustomer’s full satisfaction and work under pressure without losing their calm& helpful disposition every time & all the time they interact with their client.
Sales Skills & Techniques for ProfessionalsMarketing/ Sales
This module is based on solid real life sales experience ...Marketing/ Sales
After being enrolled in the course, participants will know ...Marketing/ Sales
The alignment of sales and marketing discipline to ...Marketing/ Sales
Mohammad Khaleque (Mak)
Soft Skill Consultant, Coach & Trainer
Mohammd Khaleque (Mak) is a coach & soft skills trainer who has more than 41 years of work experience in the airline, hospitality, & training industry.
While working at Emirates Group of Companies from 1979 to 2010 he held key positions in sales, commercial & the Aviation College of Emirates Airlines in Dubai. Prior to coming to Dubai, he worked briefly with British Airways & James Finlay & Co., in Dhaka, Bangladesh.
Working as one of the Regional Commercial Managers in Emirates Airlines for nearly ten years he had the privilege of mentoring & coaching many UAE National Management Trainees to take on important positions in Emirates Airlines mostly as Area Managers.
Mak has trained over 40,000 people from various corporates/industries mostly in the United Arab Emirates and also provided coaching services to many others mostly in the area of sales coaching, life coaching & career coaching.
He is an ardent fan of Neuro-Linguistic Programming (NLP) - he is a certified NLP Practitioner, Master Practitioner, Train The Trainer, as well as a certified NLP Coach. He brings a host of NLP skills & techniques to his training and coaching business and has been highly successful in making a positive difference in the lives of many that he trained & coached.
Mak is now self-employed and fully engaged in helping his clients through corporate training, one-to-one & group coaching and also dabbling with selling online video courses that include sales, customer service, self-development, leadership and other related soft skills.