Customer service is of vital importance to any organization. Allemployees, particularly those who come in direct contact withcustomers whether face-to-face, over the telephone or even in writingneed to have a thorough understanding of customer psychology.The importance of 'Customer Service' cannot be overemphasized, as itis one of the cornerstones of the long-term success & growth of anycommercial enterprise.
Whether new, junior, or senior staff; all members of the organizationshould undergo customer service training from time to time.
Their customer service skills should be sharpened every now & thenso that their customers are satisfied with the services they provide aswell as to win new customers through referrals.
The purpose is to keep winning new customers and have allcustomers coming back for more.
The Make A Difference Bangladesh Customer Service Certification providesthe foundation for quality customer service and focuses on building life-longcustomer relationships strategies.
Attendees to this training will learn to manage all kinds of customers to thecustomer’s full satisfaction and work under pressure without losing their calm& helpful disposition every time & all the time they interact with their client.
This Tanning will cover all the roles and responsibilities ...Marketing/ Sales
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