Leadership Development Training has a place of great importance in today’s world as leaders are viewed as evolved rather than born. Leaders have been traditionally viewed as “mythological creatures”, separate from the rest of humanity and empowered by some mysterious quality that smoothest their path towards inevitable success. However, the modern view is that through patience, persistence and hard work, therefore anyone can become a highly effective leader.
The onus is on oneself to believe and make it happen. That is the reason Executive Leadership Training is so highly sought after by all successful companies. The role of a leader starts with a thorough understanding of the team’s needs, aspirations and concerns, for which it is important to have excellent listening and facilitation skills. This Leadership and Influencing Skills Training Program will teach you that effective leadership starts with a thorough understanding and congruence of the value systems of all parties
Identify the different leadership types
Gain an understanding of Situational Leadership (telling, selling, participating & delegating)
Take a personal inventory
Become an inspirational role model
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55012120 & 55012122 , 01811 487982, 01847290308, 01847 069208
Ridwanul Karim Chowdhury
Certified NLP Practitioner, Professional Trainer & Development Analyst
Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.
Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.
As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.
Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.