Internal Audit including General conception on ISO 9001:2015 training centre in Bangladesh

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Internal Audit including General conception on ISO 9001:2015


ISO 9001 (Quality Management System) Specifies requirements aimed at giving confidence in the products and services provided by an organization.
This course is designed to increase existing knowledge on quality management system of products and services with the successful completion of this course. The goods and service of the organization would be run more effectively and smoothly as the course participants would apply their mind with more precision.

Learning Outcomes:
• Learning this course will enhance business capabilities with customer satisfaction
• It will develop practical skill required for quality manager.
• Companies production would be continually improved resulting in the business expansion.


Power point, Interactive Lecture, Group Exercise, Video clips presentation, Case Study, Discussion & Practical Session, Question and answer session.

Contents of Training:

Session 1: Introduction about ISO 9001: 2015 and Internal Audit
• General Introduction
• Quality management principles
• Training Objectives of Internal Audit, Scope, Normative documents, Terms & definition
• Audit principles and auditors criteria
• Audit Program, plan, team formation and audit conducting

Session 2: Quality management systems — Requirements
• Scope of Quality management System
• Understanding the organization and its context
• Understanding the needs and expectations of interested parties
• Determining the scope of the quality management system
• Quality management system and its processes

Session 3: Leadership
• Leadership and commitment
• Customer focus
• Establishing the quality policy
• Communicating the quality policy
• Organizational roles, responsibilities and authorities

Session 4: Planning for Quality management System
• Actions to address risks and opportunities
• Quality objectives and planning to achieve them
• Planning of changes

Session 5: Supports for Quality management System
• Resources
• Peoples for the effective implementation of quality management system
• Infrastructure necessary for the operation of QMS
• Environment for the operation of processes
• Monitoring and measuring resources
• Organizational knowledge
• Competence, Awareness & Communication
• Documented information for Quality management System

Session 6: Operational planning and control
• Requirements for products and services
• Customer communication
• Determining the requirements for products and services
• Design and development of products and services
• Control of externally provided processes, products and services
• Production and service provision
• Release of products and services
• Control of nonconforming outputs

Session 7: Performance evaluation
• Monitoring, measurement, analysis and evaluation
• Customer satisfaction & Analysis and evaluation
• Internal audit
• Management review

Session 8: Improvement of the organization and Assessment
• Nonconformity and corrective action
• Continual improvement
• Assessment of the trainee

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Quality and Process Managers, Production Managers, Production Supervisors ,Customer Service Managers, Engineers and Executives who need to have a better understanding of ISO 9001, ISO 14001.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.