Professional Communication & Etiquettes training centre in Bangladesh


Professional Communication & Etiquettes


In today`s competitive business world, projecting a positive, professional image as a representative of your company is vital to your organization and to your personal success. Before selling a product for your company, you have to sell yourself first. This course focuses on formal/informal & written/verbal/non-verbal communication and behavioral skills. The aim of the workshop is to help executive and staff develop first-rate business etiquette when corresponding with customers using written communications such as letters and email. Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, ensure customer satisfaction and build a reputable business.

How participants will benefit after the course?
# Understand the importance of professionalism
# Establish a professional presence through personal style
# Use appropriate communication methods in the workplace
# Review office etiquette
# Write well-structured, compelling emails that get a positive response from colleagues and customers.
# Learn the dos and don`ts of professional email writing, so personal and brand image is protected at all times.


Power point presentation, group discussions, feedback, experience sharing and exercises based on individual/group needs.

Contents of Training:

Session wise outline:
Session One:
# Communication Process & management
# What is professional communication & why it is important
# How should you professional communication be
# People we like to be around
# Communication flow, Model, type, method, channel, blockers
# Team Building
# Guidelines to your behavior with colleagues and clients
# How to start an interaction
# Body language, gestures
# Signs of Hesitation, Doubt or Uncertainty
# Bringing the right tone in your message

Session Two:
# Building professional relationship
# The Socializing formula
# How to improve your listening
# When Colleagues/customers are Difficult
# Use of Empathy
# Feedback/Instructions - ask, give, take or suggest.
# Taking Commitment & Check Understanding

Session Three:
# How to say No
# When to say No
# Benefit of saying No
# Corporate Etiquette
# Common mistakes in workplace English

Session Four:
# Email etiquette
# When to use email
# When not to use email
# Legal requirements
# Unspoken Expectations
# Rules for Forwarding
# Anatomy of email
# The right tone in email, using a professional tone
# Some ways to avoid hidden negative meaning
# Keep flaming under control
# Lines/phrases used to acknowledge, receive/giving out information, make a request or clarification
# Closing

This course is designed for people newly joining or recently returning to the workforce, executives, who communicate with customer daily using written communications and email – includes all staff such as customer service, administration, reception, sales, accounts, order processing, Personnel officers, public relations professionals, event organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.