Telesales Charisma (Outbound Sales) training centre in Bangladesh


Telesales Charisma (Outbound Sales)


High-performance salespeople achieve results not by “hard selling` customers. Research in effective selling suggests that customers expect salespeople to have the product knowledge and, very importantly, to be a resource for customers. Effective selling is no longer transaction based, but rather, it is relationship based. The selling skills we learned in the past remain important and fundamental to success, but what distinguishes high performers from medium performers is the way we involve the customers throughout the selling process, from opening sales calls, identifying customers` needs and hot buttons, creating and presenting options, to handling objections and closing the sales. The skills involved cannot be underestimated. Customers buy from the company through you; how you relate, communicate, present yourself, your professionalism, commitment and passion all count! Remember, customers always have options. This program is designed to help salespeople acquire effective selling skills and techniques to achieve better results.


Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

*Principles of Effective Selling

*Characteristics of high Performing Sales People

*Sales Competencies

*Dispelling the Myths about Selling

*How to Connect with Customers

*How to Involve Customers through Encouraging and Questioning skills

*How to Make the Progress of Sales Call Explicit

*How to Create a Positive Image of Yourself and Your Company

*Preparation for Sales

*Cold call

*Negotiation skill

*Johari window of communication

*Opening and Conducting Sales Calls

*Identifying Customer Needs and Hot Buttons

*Creating and Exploring Options

*Handling Objections
Closing Skills

*Skills Practices

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