In today`s competitive business world, projecting a positive, professional image as a representative of your company is vital to your organization and to your personal success. Before selling a product for your company, you have to sell yourself first. This course focuses on formal/informal & written/verbal/non-verbal communication and behavioral skills. The aim of the workshop is to help executive and staff develop first-rate business etiquette when corresponding with customers using written communications such as letters and email. Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image, ensure customer satisfaction and build a reputable business.
How participants will benefit after the course?
# Understand the importance of professionalism
# Establish a professional presence through personal style
# Use appropriate communication methods in the workplace
# Review office etiquette
# Write well-structured, compelling emails that get a positive response from colleagues and customers.
# Learn the dos and don`ts of professional email writing, so personal and brand image is protected at all times.
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